Contact us about your Hervey Bay holiday today!

About Us

We’re Luke and Wye, a team who combine their skills and passion for travel to create Vila Paus. Drawing on our experience in managing projects and design, we’ve crafted a space where guests can truly feel at home.

We’re committed to providing excellent service while respecting your space. Whether you want to connect with us or simply enjoy your stay quietly, Vila Paus is a place you can call your own and move at your own pace.

Planning your stay? You may find our current offers & direct booking deals helpful, or explore what there is to see and do around Hervey Bay to help plan your visit.

Why Clear Communication Makes for a Better Holiday

When you’re away on holiday, the last thing you want is uncertainty. Whether it’s a question about check-in, local recommendations, or something unexpected during your stay, knowing you can reach your host easily makes a real difference.

At Vila Paus, we believe good communication is part of good hospitality. That’s why we make it easy to get in touch before, during, and after your stay. Guests often tell us how reassuring it is to know there’s a real person behind the booking — someone local, responsive, and genuinely invested in making their stay enjoyable.

From helping you plan arrival times to recommending nearby dining spots or activities, we’re always happy to help. Even if everything runs perfectly (as it usually does), peace of mind is a big part of a relaxing getaway.

When Should You Reach Out?

• Before booking: questions about availability, pets, or amenities

• Before arrival: check-in details, parking, or special requests

• During your stay: anything at all — we’re here to help

• After departure: feedback, reviews, or future stay enquiries

Booking Direct with Confidence

If you’re booking directly through our website, you’re dealing with us directly — no call centres, no chatbot responses. We’re a small, boutique accommodation provider, and personal service is something we genuinely value.

If you ever have questions before booking, please don’t hesitate to reach out. We’d much rather answer a question upfront than have you unsure.

Not convinced Vila Paus is your ideal holiday house. Check out our guide for finding your perfect getaway!